Advantages at TATZE
Free and CO2-neutral Delivery EU:
The free delivery applies to EU countries for orders from €20. For all other countries, we offer very affordable shipping rates.
Premium Spare Part Service:
If you have questions after purchase or, for example, need a spare part, you can send us an email with your order number "#1234" to office@tatzemail.com and we will take care of it personally. We handle most requests within 24 hours and offer free or at least low-cost solutions whenever possible.
Extended Return Policy – 30 Days
You can never be 100% sure if rider, shoe, and pedal harmonize perfectly. That is why your satisfaction is especially important to us. If the TATZE product does not convince you, you can return it to us within 30 days – even with slight signs of use.
How the return works:
1. CLICK HERE and fill out the online form
2. Include the completed return form with the shipment
3. Stick the address label on the package
4. Postage the package and send it back to us
Refund:
After receipt and successful inspection of the goods, we will refund the purchase price immediately via the payment method used at the time of order.
